Client Experiences
What Clients Say About Working with Sentosa Law
Pension matters are personal. We are grateful when clients take the time to share their experience.
Back to Homepage420+
Clients advised
4.8
Average client satisfaction
14+
Years combined experience
96%
Would recommend us
Client Feedback
In Their Own Words
Zulkifli Harun
Petaling Jaya, Selangor
"I had been putting off looking at my EPF situation for years — partly because I did not know where to start and partly because I worried about what I might find. The Walkthrough session was exactly what I needed. The solicitor went through everything clearly and at no point did I feel rushed or judged. The written summary helped me explain the situation to my wife as well."
April 2025
Lim Wei Ching
Bangsar, Kuala Lumpur
"My father's civil service pension had a discrepancy going back several years. Sentosa Law reviewed the records, identified where the calculation had gone wrong, and drafted a clear letter to the relevant authority. The matter was resolved without needing to go to court, which was a relief for my father. The fee was fair for the amount of work involved."
March 2025
Norzahra Faridah
Shah Alam, Selangor
"We enrolled in the Family Stewardship Programme to sort out my mother-in-law's pension nominations alongside my husband's retirement plans. Having one solicitor who understands the whole picture has made things much less fragmented. We have had two review sessions since joining and both were well-prepared. The standing access to counsel has also been reassuring."
April 2025
Rajan Subramaniam
Klang, Selangor
"I was referred to Sentosa Law after my EPF withdrawal was processed incorrectly when I retired. The process was handled with minimal fuss — they reviewed the paperwork, wrote to EPF on my behalf, and kept me informed throughout. It took about two months to resolve but the outcome was what I had hoped for. Appreciate that they kept things measured."
May 2025
Tan Mei Lin
Subang Jaya, Selangor
"The Walkthrough was thorough and the written summary was genuinely useful. I had not realised that my beneficiary nomination was outdated after my divorce — that alone was worth the session. Only reason for four stars is that appointment availability was a little limited, but we managed to schedule within about a week."
April 2025
Ahmad Kamarul
Cheras, Kuala Lumpur
"I came in on behalf of my elderly mother who had been receiving inconsistent pension payments for over a year. The team at Sentosa Law treated her — and me — with a lot of patience. They explained each step clearly, which mattered a great deal as she finds legal language confusing. The matter was eventually resolved through correspondence, no court needed."
March 2025
In Practice
A Few Client Journeys
Details have been adjusted to protect client privacy. These examples reflect the kind of matters Sentosa Law regularly handles.
Underpaid EPF Withdrawal at Retirement
Kuala Lumpur · Dispute Advisory · Resolved in 10 weeks
Challenge
A client who had retired after 31 years of employment found that her EPF lump-sum withdrawal was approximately RM 8,000 below what her own calculations suggested it should be. She had raised the matter with her former employer and EPF separately but received conflicting information and no resolution.
What We Did
Sentosa Law conducted a full review of her contributions history against employment payroll records. The review identified a 22-month period where employer contributions had been underdeclared. Formal correspondence was directed to both EPF and the former employer's current management, setting out the discrepancy with supporting documentation.
Outcome
EPF agreed to recalculate and a revised payment was issued within six weeks of the correspondence. The client received the shortfall in full. No court proceedings were required. She subsequently referred her sister for a Walkthrough session.
"I had nearly given up. Knowing someone was looking at the records properly made a real difference to how I felt about the whole thing."
Multi-Generational Family Pension Coordination
Kuala Lumpur & Klang Valley · Family Stewardship Programme · Ongoing
Challenge
An adult son sought advice for a family situation involving his retired mother (civil service pension), his approaching-retirement father (EPF and employer scheme), and his own mid-career EPF planning. Three separate matters, managed separately, had produced conflicting nomination documents and gaps in the estate coordination.
What We Did
The family enrolled in the Stewardship Programme. Sentosa Law conducted a joint family review session, produced a summary of each member's pension position, identified nomination inconsistencies, and drafted revised documents. We also coordinated with the family's financial planner on integration with their broader estate arrangements.
Outcome
Nomination documents updated and consistent across family members. The father's employer scheme discrepancy was identified and is being pursued. Two scheduled review sessions have since taken place. The son noted that having a single contact who knows the full picture has significantly reduced the administrative burden on the family.
"Before this, we each had our own bits of paper and nobody had the full picture. Now it feels like someone actually knows our situation."
Reach Us
Office & Contact Information
Telephone
+60 3-7846 5238Address
Suite 5-2, Menara Mutiara Bangsar
Jalan Liku, 59100 Kuala Lumpur
Office Hours
Mon–Fri: 9:00 am – 6:00 pm
Sat: 9:00 am – 1:00 pm
Credentials
Professional Standing
Malaysian Bar Council Member
All solicitors hold current Annual Practising Certificates issued by the Malaysian Bar
PDPA 2010 Compliant
Client data handled in accordance with Malaysia's Personal Data Protection Act 2010
Legal Profession (Practice and Etiquette) Rules
Fee structures and conduct follow Malaysian Bar professional etiquette rules
Advocates & Solicitors Framework
Practising under the Legal Profession Act 1976 and related subsidiary legislation
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